NO TRANSPORT BILLING
Why You Received a Bill Without Being Transported
If you received medical services from our ambulance crew or first responder but were not transported to the hospital, still receive a bill. We understand this can be confusing, so we’d like to clarify why these charges apply.
What You’re Being Billed For
When our crew arrives at your location, they provide immediate care, which may include:
A medical assessment and evaluation
Monitoring of vital signs
A physical examination
Professional medical judgment and indicated care
These actions are considered billable medical services, even if you decline or do not require transport to a hospital.
Why There’s a Charge Without Transport
Even if transportation doesn't occur, responding to your emergency involves:
Deployment of a fully equipped ambulance or quick response vehicle
Use of specialized medical equipment
Time and expertise of licensed EMS clinicians (EMTs, Advanced EMTs, or paramedics)
These services involve significant operational costs, and we must to bill for the medical care delivered at the scene to attempt to recoup the costs of providing the service.
Your Right to Appeal
If you believe the charge is incorrect or unjustified, you have the right to appeal. We recommend contacting your insurance provider to understand your coverage for non-transport emergency services. We also have a hardship process if you meet certain income requirements.
Questions About Your Bill?
We’re here to help. If you have questions about your invoice or would like to discuss payment options, please contact our billing department at 802-442-5817 or billing@brsvt.org.
